Service Mains Replacement FAQ

Will UEA be installing a smart meter while working on the main switchboard (meter board)?

No, UEA will only require access to the meter board to conduct mandatory Electrical testing and inspections.

What work is UEA completing at my property?

UEA will be completing a Service Main Replacement. This consists of replacing the cable between the street and the Point of Attachment (where the overhead cable connects to the property) of the house and conducting mandatory electrical tests on the main switchboard to ensure that the property has a safe electricity supply.

Will I be required to turn off and unplug all of my appliances?

UEA recommends all appliances are turned off and unplugged prior to the outage to prevent damage to sensitive electronic equipment. This includes appliances such as fridges, microwaves, TV’s, alarms, etc.

What time will UEA be turning my property off?

UEA will turn each house off, one at a time. It is very hard to forecast exactly what time UEA will turn off the power but it generally takes about 2 hours to complete the works anytime between 8am and 5pm.

Will my fridge and freezer be ok without power?

Generally if a fridge or freezer has not been opened, any food or drink in the fridge or freezer should be fine without power for up to 8 hours.

How will I know if UEA has replaced my Service Main?

UEA will leave a notice in the post box that detail if UEA has completed the Service Main Replacement. You may also notice that UEA has installed a twisted overhead wire between the house and the street.

What will happen if UEA did not get to my property?

On occasions UEA will not be able to complete all properties that have been scheduled due to unforeseen circumstances such as rain, high wind, etc. UEA sincerely apologise if we have not completed your property on the scheduled date and thank you for your understanding and patience. UEA will provide another notice to reschedule the property; this generally takes approximately 6 weeks to reschedule another outage.

Will I be required to be home when UEA performs the Service Main Replacement?

No, UEA don’t require anyone to be home for the outage, UEA will complete the works and will restore power to the main switchboard (meter board) if no-one is home. Please don’t forget to plug all of your appliances back in once UEA has completed the works.

What should I do if I have a private lock on my front gate or main switchboard (meter board)?

UEA requests that any private locks are removed for the outage time specified. This is to allow UEA to gain access to the main switchboard (meter board) or Point of Attachment (where the overhead cable connects to the property).

Will UEA be replacing my cable between the main switchboard and the Point of Attachment (where the overhead cable connects to the property)?

No, UEA will not be replacing the cable between the main switchboard and the Point of Attachment (where the overhead cable connects to the property) as the owner of the property is the owner of the cable that feeds the main switchboard. UEA will only be replacing the cable between the street and the Point of Attachment (where the overhead cable connects to the property).

Will UEA require access inside the house?

UEA will only require access to the main switchboard (meter board) and the Point of Attachment (where the overhead cable connects to the property). No access is required inside the house.

What can I do if I am not happy with the work that has been completed by UEA?

UEA prides itself on customer satisfaction and on a high quality of work. Please contact 9851 3000 if you have any enquiries that you wish to discuss with UEA. UEA can arrange for a Stakeholder Management specialist to attend site and discuss your enquiry.

Can I refuse access to UEA if I don’t want any work completed?

UEA respect the rights and wishes of all people and are more than happy to discuss any requests. Please contact UEA on 9851 3000 to discuss your request.